1. Booking


Q: How to make a booking?

A: Please feel free to contact us at +6012-3521218 or by email. You can also contact us if you require any further information. 



Q: How long in advance should I book my private car?

A: You can book any time before the pick-up time. However, to avoid the transport fully booked we encourage you to make your booking at least 2 days in advance.  



Q: How long in advance that can I revise my travel schedule?

A: You can change your booking 24 hours before the pickup time. But the acceptances of the changes will depend on the days of availability of the drivers.



Q: When will I receive the driver’s details?

A: We will send SMS or Whatsapp to you about the driver’s details one day before departure.



2. Vehicle


Q: What types of transport models do you have?

A: 6 seaters & 10 seaters MPV car, Mercedes Benz Luxury car, Mini Van & Coach. Different transport model will have different price, kindly refer to our website price list table or contact us for more details.



Q: Toyota Innova (For exp.)

A: 7 passengers w/o luggage / 5 passengers with 2 big size luggage / 4 passengers with 4 big size luggage + some hand carry.



Q: Hyundai Starex (For exp.)

A: 10 passengers w/o luggage / 5 passengers with 5 big size luggage + hand carry.


3. Price


Q: All the prices listed for single trip or include return trip?

A: All the prices listed is for one way trip only.



Q: Price is for per vehicle or per person?

A: All the price is for per vehicle.



Q: Are there any hidden or surcharge fees?

A: All chargers are listed at the price table. There are no others changes for the trip unless you change your destination or add another pick up / drop off point.



Q: How much is the charge for the second pick-up / drop-off point?

A: Each second pick up / drop off point will cost SGD10 extra charge.



Q: How do I pay for my hired private car?

A: Customer can pay through Paypal or Online transfer to our company Account.


4. Others


Q: Do you only provide transfer service from Singapore to Johor Bahru?

A: Not only Singapore to Johor Bahru but the entire Malaysia.



Q: When crossing the borders in Singapore and Malaysia, should I get off the MPV car?

A: No, the MPV car passenger only sit in the car during the entire journey.



Q: Will I be sharing the vehicle with other passengers?

A: For private transfers you and your group will be sole occupants of the vehicle.